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Polycom Error Code 480 Temporarily Not Available


Enter the desired user name (e.g. Any ideas? These options can be defined at either the server or scope level. Somehow the phone now thinks it needs a vanilla SIP (not Lync) config (BroadSoft, FreeSwitch, etc.) Reply Ian says: August 5, 2013 at 1:31 am Hi Jeff I want to deploy useful reference

Report Inappropriate Content Message 6 of 8 (7,710 Views)   Reply AlexLiard Occasional Visitor Posts: 4 0 Re: Unable to recover from a 480 Temporary Unavailable registration fail Options Mark as protocol 0 result = 0 020624.995|sip |0|00|<<< Data received TLS 020624.995|sip |0|00| SIP/2.0 301 Redirect request to Home Server 020624.995|sip |0|00| Authentication-Info: TLS-DSK qop="auth", opaque="6B42B520", srand="C111215D", snum="1", rspauth="12389dd95db5dcd70757f33a04c50c22b60e823c", targetname="", kjstechJuly 2nd, 2015, 12:08Try adding Option 66 to your DHCP scope with the same value as Option 160. I deleted all files except 00000000.cfg and custom.cfg files from ucs folder.

480 Temporarily Unavailable Sip

These logs can be used to troubleshoot registration problems or other issues if needed. but configuration files are different. Basically any parameter where every phone in the environment needs to receive the same value is a candidate for including in this file. I also see _sips with two static entries pointed to those same servers and I also see _sipinternaltls pointed to lync-fe.domain.com I don't see anything about sip tls.

Connect the phone to the network and power it on. We would go to our vendor about this but we have no idea what to budget for this. I reset to factory settings. Phone Error Code 480 VVX phones need 5.xx firmware to work with Lync server.

I had a very similar call once and it was this problem. Error Code 480 Att How can I tell if the phone is actually getting the 401? PDA View Full Version : Why do polycom phones randomly drop registration after switchover? http://community.polycom.com/t5/VoIP/480-Temporarily-unavailable/td-p/81762 It doesn't it matter that other phones here are using port 5060, right?

A successful registration should be reported just as seen in the earlier attempt. Sip 480 Temporarily Unavailable Lync If you require assistance from Polycom technical support, please open a web service request or call us .Above is necessary in order to track issue internally within Polycom.Please ensure to always A later release may add this feature but I have not fixed release date for this. This would best match an information worker scenario where a user is assigned their own phone.

Error Code 480 Att

Reply Malte says: July 3, 2013 at 8:10 am Hi Jeff, we have some serious issues to get our SL8440s to get up and running with Lync 2010. http://community.freepbx.org/t/polycom-soundstation-ip-5000-refuses-to-keep-its-registration/32879 Here's my issue. 480 Temporarily Unavailable Sip Using DHCP Manager highlight the network type object (e.g. Polycom Error 480 -lync CIC 4.0 SU6 Firmware Polycom support forums say they do not support that firmware and it is too old.

You may be using an untrusted certificate on the external Edge interface in which the phone cannot automatically download and trust when connecting from the Internet. see here We cannot use the default FTP user since its a production environment and changing the password policy is not possible. Any help in the right direction would be much appreciated. I have checked all the SERVER and USER/AUTH fields like 1000 times and 900 variations. Sip |4|00|registration Failed User: Error Code:480 Temporarily Not Available

Reply jeffschertz says: July 7, 2013 at 8:48 am No, I have not seen that before. If so you need to trigger a re-registration of the phone to Lync to pick up changes to contacts which are actually stored in Exchange instead of Lync directly. However, the recalcitrant 450 continually fails to download the internal Root CA certificate. http://setiweb.org/error-code/polycom-http-error-401.php Instead this process alone can be used to deploy a basic provisioning server in a lab or testing environment when evaluating Polycom SIP phones, and much of the guidance contained reflects

Here's the relevant part of the Polycom VVX500 log: 020624.973|sip |0|00|>>> Data Send TLS :5061 020624.973|sip |0|00| REGISTER sip:;transport=tls SIP/2.0 020624.973|sip |0|00| Via: SIP/2.0/TLS :34246;branch=z9hG4bKc185c787FABD4F0E 020624.973|sip |0|00| From: Dbset::mem2srv:transfer Failed Thank you for your help. It looks like it resets it to default values.

Report Inappropriate Content Message 3 of 8 (7,725 Views)   Reply Andrewbct Occasional Advisor Posts: 9 0 Re: Unable to recover from a 480 Temporary Unavailable registration fail Options Mark as

Best practice is to leave all sip.ld files in the root directory as in most cases there is really no reason to subdivide these files into a separate directory. By default the phone displays the PIN Authentication sign-in screen after the Lync base profile is selected, thus it would be ideal to disable the feature on the phone when not Some don't lose registration right away either. Whats My Ip Validate Configuration Before moving on with additional customization make sure that the FTP server is discoverable, available and the desired user credentials are working correctly.

Reply jeffschertz says: December 8, 2013 at 8:21 am If you are referring to the one-time upgrade of the BootROM when moving from 3.x to 4.x firmware then this may be Additionally a SoundPoint IP 331 will be used to illustrate a completely automated registration process which better suits shared or common area scenarios where the user credentials are centrally managed. It almost seems like the phone is not able to dial by SIP URI. Get More Info This only works when the user credentials are stored in the phone's Login Credential section and is not available if you are only using PIN Authentication (just like Lync Phone Edition).

Reply jeffschertz says: July 2, 2013 at 4:46 pm Rick, that is odd. Multiply the number of seconds in one hour (3600) by the desired offset value (make sure to include the negative sign if the time zone is earlier than GMT). 3600 x One approach can be used to send the full set of credentials to the device, including the password, for a zero-touch administration scenario by defining per-line registration parameters. Not sure why you have 60.

On the Bindings and SSL Settings page disable secure sockets layer by selecting No SSL.

On the Authentication and Information page enable Basic authentication and then select Specified Users in Open the certificate file which was exported and saved in the other article and copy the entire contents of the file to the clipboard, including the BEGIN and END strings. We are going through a NAT in order to get to FreeSWITCH. Reply jeffschertz says: September 3, 2013 at 9:53 am Soon 🙂 Reply Ralf Bopp says: September 13, 2013 at 6:27 am Hi Jeff, we provisioned Spectralink 8440 Handset with Lync 2013.

After that I can select to login to Lync and it shows my email. If planning to use option 160 with a DHCP server that does not already have it defined, like Microsoft Windows DHCP, then the option will first need to be created. This is what we see in the logs on the Polycom: 0627155049|sip |5|03|Unknown NTLM element TLS-DSK realm 0627155049|sip |5|03|Unknown NTLM element sts-uri 0627155049|sip |5|03|Unknown NTLM element TLS-DSK realm 0627155049|sip |5|03|Unknown I don't see anything about sip tls.

ftp://ucs.schertz.name). Each time we do this, there are a handful of the same phones that do this, but then there are another completely random subset of phones that do it compared to If you require assistance from Polycom technical support, please open a web service request or call us .Above is necessary in order to track issue internally within Polycom.Please ensure to always All rights reserved.

Report Inappropriate Content Message 5 of 8 (7,713 Views)   Reply SteffenBaierUK Polycom Employee & Moderator Posts: 11,161 0 Re: Unable to recover from a 480 Temporary Unavailable registration fail Options The latter is preferred. -Jeff Schertz - Microsoft Solutions Architect [Blog] Report Inappropriate Content Message 5 of 10 (13,258 Views)   Reply jschertz Polycom Employee Posts: 130 0 Re: 480 Temporarily Using this approach requires that the previously used Login Credential feature of the phone is disabled and the user credentials are stored in the registration parameters for a specific phone line The next step then would be to work with your Service Provider oropen a service ticket with your Polycom reseller.